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SAP L1 Support Specialist Fico (M/F)

Michael Page Portugal

30.12.2020 | Porto | Referência: 2014450


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Sap L1 Support Specialist Fico  (m/f)

Referencia: 46492/001
Adicionado em 30.12.2020
Sobre os nossos clientes
IT at Company is a key player in our ongoing strategic transformation into a "Digital Enterprise." IT also plays a major role in guaranteeing the service and support that ensures our business succeeds in our fast moving world.

Descriçăo da oferta

To ensure both functional and technical first level support to end users within FCS domain worldwide and facilitate the proper escalation with complete documentation to upper support levels when incidents orrequests can't be cosed.

Principais responsabilidades

Performs FCS 1st level end-user support.
Actively contributes to improve the quality and efficiency of the SAP support chain
Contributes to continuous improvement and promotes better usage of FCS standards
Contributes in improving the FCS Support Chain collaboration actively with FCS L2 and L3 Support teams
Identify lack of knowledge areas and inform users about FCS training catalogs and documentation

Perfil desejado

Knowledge in ERP basic functions of sales, finance and controlling.
1+ years overall experience in SAP
Good communication and expression skills in a international environment. Written and oral
Team-oriented, collaborative environment
Problem solving skills, with the ability to describe and document clearly the issue
Strong customer focus

Benefícios adicionais

International mindset
Native language and English



O que procuramos
FCS, SAP, EDI, FICO, Support, Helpdesk
Contacto da Michael Page
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