Anterior     |     Seguinte  

Reporting Specialist (M/F)


05.08.2021 | Porto | Referência: 2023793


Reporting Specialist (M/F)


We are currently looking for a Reporting Specialist to join an expanding Shared Service Center in Porto. The purpose of this role is to be the expert on reporting and reporting tools for the Shared Services Center, developing and managing performance reports, and collaborating with leadership to monitor and improve SSC performance.

Your new role:

  • Help establish and then own ongoing the measurement of SSC performance, build and refine processes and procedures to support

  • Leverage technical expertise to develop and manage service performance management tools and reports (e.g. Power BI, HEAT, ticketing tool)

  • Analyse business report requirements by conducting information gathering sessions with clients and gaining understanding of business needs

  • Design and build reports that require complex data manipulation and aggregation of data from multiple data sources; provide regular and ad-hoc leadership updates on service performance

  • Work with leadership to define SSC metrics based on functional and global SSC strategies

  • Develop metric tracking tools and reports, tailoring the approach to different stakeholders as necessary but driving towards consistency where possible

What you'll need to succeed:

  •  3+ years of relevant experience, especially experience with performance management reporting in a services organization

  • Experience with data management and reporting tools and knowledge of SAP

  • Proven experience working with Power BI (mandatory)

  • Strong Excel skills

  • Strong finance and analytical skills

  • Fluency in English