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Recepcionist (M/F)

Michael Page Portugal

22.07.2021 | Lisboa | Referência: 2026306


  PARTILHAR






Recepcionist  (m/f)

Referencia: JN -072021-2946729
Adicionado em 22.07.2021
Sobre os nossos clientes
Our client is currently a sales & marketing platform with the purpose-built student accommodation ("PBSA") business.

Descriçăo da oferta

Working as the residence's point of contact for customers and guests, this post involves providing students with a full range of reception services and to assist with office administration and management.

Description

Reporting to the Residence Manager your main responsibilities will be:

Manage the day-to-day running of the reception, being the first point of contact for any student queries or complaints. This includes meeting, greeting and attending to the needs of guests, ensuring they receive an exceptional customer service experience.

To build a good rapport with all residents and resolve and complaints/ issues quickly.

Ensuring a smooth check-in and check-out of students.

Ensuring all documents and payments have been received before student's arrival and that rooms are ready.

Ensuring welcome pack documents are completed on check-in.

Effective trafficking of work to maintenance and housekeeping departments as reported to the front desk.

Assist the Residence Manager as directed with in-house administration.

Demonstrating company product knowledge and ensuring that the core values of the company are reflected through outstanding customer service.

Undertake general office duties, including correspondence, emails, filing, answering telephones and to ensure the smooth running of the reception area.

Responsible for the signing in and out of guests, and where relevant, keys. Assisting with general building security by monitoring who enters and leaves building and to report anything suspicious to the Assistant Manager or Residence Manager.

Key to the handling of Sales Enquiries and the Letting Process, as well as property viewing where and as requested.

Liaising with all departments, including Maintenance, Housekeeping, Finance and Sales on a daily, weekly and monthly basis.

Profile

The ideal candidate will have:

A friendly and welcoming approach and the ability to cooperate well with all students and clients in a professional, respectful, and friendly manner.

High standards of dress and presentation.

Ability to remain calm during difficult situations or in a very busy environment.

Excellent interpersonal skills, including a pleasant telephone manner.

Excellent administrative skills and the ability to use emails and various systems.

Attention to detail and high level of accuracy.

A positive and enthusiastic attitude with a strong focus on customer service.

Highly organised and able to work effectively under pressure.

Ability to work well both individually and in a team.

Outstanding verbal and written communication skills.

Fluent Spanish and high level of English (CEFR level B2).

High level of computer literacy including word processing (Word), spreadsheets (Excel), databases, email (Outlook) and the use of the internet.

Job Offer

Our Receptionists are key ingredients we use to deliver an exceptional customer experience; they put the customer centre-stage and strive for customer retention and recommendation. A team player, enthusiastic, curious and dedicated team members, our receptionist is the heartbeat of our customer service.



O que procuramos
Recepcionista, Recepcionist
Contacto da Michael Page
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