Anterior     |     Seguinte  

Quality Analyst - French (M/F)


30.06.2020 | Matosinhos | Referência: 2007889




A ManpowerGroup recruta:

Quality Analyst - French(m/f)

Descrição da empresa:
Manpower, Worldwide leader in Human Resources and a specialist managing Contact Centers is recruiting a dual language Quality Analyst fluent in French.


*At the start of the project, the training will take place at home and afterwards will move on to our Porto site. All the candidates require having fiber internet service and landline available at home*

Local de trabalho:


Descrição de funções:

The QA has the primary mission of ensuring that the team achieves and exceeds contractual goals and customer satisfaction and that requests are handled according to established performance standards for quality, productivity and customer satisfaction.
Work closely with Team leaders and Managers to understand focused training and coaching requirements.

• Evaluate team members to confirm that the appropriate call/chat/email process is followed.
• Drive a good team spirit through proactive communication and coaching in line with policies and procedures.
• Training and development of new advisors (new products roll out; refresher; technical/procedural workshops).
• Regular contact with client, works proactively and productively with customers.
• Be able to analyze and gather relevant data to build reports using Excel;


• Good spoken and written French skills are essential for candidates;
• Is a strong teacher & coach and is able to give guidance;
• Is highly professional in his/her communication, articulate and is able to liaise with the external customer, providing a 1st class service with an aim to exceeding expectations;
• Excellent ability to pass knowledge and experience to others;
• Schedule flexibility in order to be able to cover all operational working schedules if needed.



Administrative Assistant

CAISL - Carlucci American International School of Lisbon


nemus - empowering sustainability