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Procurement Helpdesk Analyst (M/F)


30.06.2022 | Porto | Referência: 2043993


Procurement Helpdesk Analyst (M/F)


Your new company

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar’s 25,000 people based in more than 100 countries help the world’s leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world. Kantar is building a world class delivery centre in Porto with finance, human resources and procurement professionals at its heart. Key investments in our technology and digital infrastructure have opened up opportunities for Kantar to deliver critical business services from a broader range of locations. Join us as we shape the future together.

Your new role

The Analyst, Procurement Helpdesk role is part of a dynamic and integrated Finance function delivering operational Finance specialist services. The role will report directly to the Source to Pay (S2P) Lead and will work with internal and external stakeholders to ensure processes are performed in accordance with performance and quality standards.Ensure all queries are logged, re-routed (where necessary) and resolved in a timely manner.

    • Provide education to business in support of procurement compliance.

    • Align to Procurement Helpdesk Lead in the provision of support to ensure process compliance with Country and / or Business Line legal and regulatory requirements.

    • Responsible for ensuring adherence to procurement processes, policies & controls, aligned to the compliance framework, for all countries & business lines in scope.

    • Responsible for ensuring compliance with agreed Standard Operating Procedures (SOPs).

    • Optimise helpdesk operations through utilisation of chat functionality, Frequently Asked Questions (FAQs) and other helpdesk documentation for users.

    • Respond to questions from Kantar colleagues, suppliers and procurement related queries from the outsourced accounts payable helpdesk team.

    • Track procurement status from initiation through receipt, relaying status to customers and assisting with issue resolution as appropriate.

    • Provide general administrative support within as needed, to support unscheduled or surge requirements.

    • Escalation of urgent issues or disputes to Procurement Helpdesk Team Lead where required.

    • Maintaining knowledge management and documentation to ensure managers and staff always have access to current and compliant documents and guidance

    • Contributing to regular team meetings, 1-1's and performance reviews ensuring that own skills are aligned to team, department and Kantar requirements

    • Maintain professional knowledge through ongoing reading, research, as well as close collaboration and networking with the S2P Team. Where support is focussed on one or more markets / divisions proactively build knowledge and experience in relevant areas.

    • Develop sound professional working relationships with colleagues across KBS and Local Business, building their confidence and acquiring an understanding of the business.

    • Responsible for pro-active and regular communication with other areas of the KBS and the wider organisation.

What you'll need to succeed

    • Degree level education in Supply Chain Management/Business Management or equivalent.

    • Previous experience in a purchasing, order management, or customer service role.

    • Previous experience in a high-volume transactional environment and experience of working in a helpdesk environment.

    • Experience of using Coupa and task management applications such as Service Now is preferred.

    • Knowledge of Enterprise Resource Planning (ERP) systems, processes, and workflow technology.

    • Strong project management skills.

    • Ability to communicate clearly with internal and external stakeholders.

    • Be trustworthy and self-motivated.

    • Attention to detail and accuracy.

    • Ability to develop, motivate and lead diverse teams and managing workload efficiently across resources.

    • Strong organisation and time management.

    • Fluent English speaker, accurately able to read and write English and to communicate effectively with senior stakeholders and management.

What the company can offer you

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us. We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and well being is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. We believe in the importance of coming together as teams in an office environment, it helps us create communities and builds a sense of belonging. Kantar offers flexible ways of working (hybrid working) based on the inherent value of being available to collaborate, work creatively and to learn from others when working together in one location.

Next step

Please share with us you English resume if you match these skills and have the willingness to join this ambitious project at Kantar.



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