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P2p Customer Support - French Speaker (M/F)

Michael Page Portugal

05.07.2021 | Porto | Referência: 2025095


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P2p Customer Support - French Speaker  (m/f)

Referencia: JN -072021-2937401
Adicionado em 05.07.2021
Sobre os nossos clientes
Our client is a multinational company developing its on-growing hub in Porto.

Descriçăo da oferta

The customer support is in support of users (at the company's level and on supplier side). She/He operates in particular in case of dispute.

Description

  • Support supplier and PR requester in case of dispute (resolution and monitoring of disputes);
  • Support, train users in the use of our e-procurement solution, animate the network of user referrers;
  • Monitoring of flows, monitoring of platform availability;
  • Maintenance of user guides and FAQs;
  • Conduct of test campaigns (user recipes);
  • Answer suppliers' & end-users' enquiries on transactional topics;
  • Inform about system change (suppliers) and system issue (end-users);
  • Change management performed with suppliers and key users;
  • Organization and animation of the training (initial and continuing) of the keys user and the P2P team;
  • Contribution to development projects and continuous improvement actions;
  • Force of proposal in the continuous improvement of the procedures used on your scope of intervention.

Profile

  • Finance, Economics and/or Management background;
  • Experience in: Invoice management; P2P and customer support;
  • Fluent in English and French;
  • Advanced Knowledge of E-Procurement solutions / Purchase to Pay and / or accounting knowledge;
  • Mastering an ERP Ivalua or another Procure to pay tools and good mastery of office automation tools (Excel and Powerpoint) is required;
  • Capacity to evolve in an international environment;
  • Delivery oriented;
  • Autonomous.

Job Offer

A great opportunity for professional growth!



O que procuramos
Customer Support; Accounts Payable; AP Clerk; Accounts Payable Clerk; Customer Service; AP; P2P; SSC; Shared Service Center
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