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Operations Manager | Customer Support [252-000456-1] (M/F)

Adecco

19.06.2024 | Porto, Porto, Portugal | Referência: 2208655


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Descrição da Função

We are looking for an Operations Manager fluent in English for a client in the Porto area.

Are you someone interested in managing high-volume teams, with a commercial attitude and a willingness to negotiate?

Then this is the opportunity for you!

Responsibilities
- Managing the team and ensuring the development and growth of its employees;
- Maintaining continuous communication with the client to negotiate agreements, measuring and ensuring customer satisfaction;
- Carrying out qualitative and quantitative analysis, with proposals for improving processes and structure in terms of human, technological and organizational resources;
- Control planned activities by detecting deviations and implementing procedures and actions with the aim of increasing individual and team performance levels;
- Organize the current and future operational structure, with precise forecasts and assignment of defined responsibilities;
- Control and monitor the invoicing of services, staff costs and suppliers, ensuring compliance with the procedures established for this purpose;
- Meet the annual budget and ensure profitability;
- Ensuring a correct annual forecast.



You need to be
Fluent in English (at least a C1 level) and good knowledge of French/Italian/German/Spanish;
Minimum Studies Bachelor's or Master's degree in Economics or similar;
Knowledge of customer management;
Previous experience in Contact Center or Sales.
Leadership Skills and Team Player attitude;
Customer focused with excellent communication skills;
Good computer skills including Microsoft Office (EXCEL=Mandatory);


Don't miss this opportunity and apply!



Clique aqui para se candidatar!





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