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Operations Director - Customer Service - French Speaker (M/F)

Michael Page Portugal

08.11.2021 | Braga | Referência: 2033349


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Operations Director - Customer Service - French Speaker  (m/f)

Referencia: JN -072021-2942520
Adicionado em 08.11.2021
Sobre os nossos clientes
Our client is a multinational company developing its expanding activity in Portugal.

Descriçăo da oferta

The Operations Director ensures the management and improvement of production. He/she sets the objectives with the Customer Account Department to answer client's expectations and ensures the quality of customer relations on the project(s) by ensuring the compliance with the norms and internal processes. She/he manages, supports and helps to develop the team's competences.

Description

  • Analyse production indicators to identify improvements;
  • Follows margins/efficiency and make the adjustments necessary for the entire perimeter;
  • Lead the set up of action plans;
  • Analyse recruitment forecasts and ensure optimum use of available production positions;
  • Ensure the compliance with processes and quality standards (ISO, NF345, LRS);
  • Follows the turnover, absenteeism, control rates and drive the necessary action plans;
  • ensure the availability of production means (supports, tools, technical resources);
  • Manage set ups;
  • Manage budget, P&L and operating account;
  • Manage reporting requirements for the project(s);
  • Prepare and lead production/steering committees and client visits;
  • Bring added value to the project(s);
  • Contribute to the welcoming of clients/prospects during site visits.

Profile

  • + 3 years of experience in similar roles;
  • Experience in Customer Service, Outsourcing or similar sectors;
  • Experience in working in international environments;
  • Fluent/Native in French;
  • Customer focus;
  • High negotiation and communication skills;
  • Proactive, responsible, teamplayer.
  • Leadership orientated and a strategical thinker.

Job Offer

A great opportunity for professional growth!



O que procuramos
Operations Director; Customer Service; Outsourcing; French; Call Center
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