Anterior     |     Seguinte  

Onboarding Officer (M/F)


19.01.2022 | Porto | Referência: 2025744



Onboarding Officer (M/F)



Natixis is a French multinational financial services firm specialized in asset & wealth management, corporate & investment banking, insurance and payments. A subsidiary of Groupe BPCE, the second-largest banking group in France through its two retail banking networks, Banque Populaire and Caisse d’Epargne, Natixis counts nearly 16,000 employees across 38 countries.

As Natixis Innovation Hub, Natixis in Portugal mission is to transform traditional banking by developing innovative solutions for the bank’s business, operations and work culture, being a key driver of the company’s culture of agility and innovation. Teams of IT and Banking Support Activities work in an integrated, inclusive and transversal way, supporting all the business lines and country platforms.


For any new client, upon Front Office request, you will take part of the onboarding process as such:

  • Enrich the request submitted by Front Officers into internal KYC solution called Client Pass to start the vetting process;

  • Ensure client outreach with the right KYC contact;

  • Based on Client Pass and integrated documentary matrix, identify the document and data to be collected;

  • Collect the required information: first publicly, and in second step by reaching out the client through the connection to Client Pass internal web portal or directly contacting the client and storing the information into Client Pass (if not obtained by web portal);

  • Support Front office to fulfill the KYB

  All along the process, you will be expected to:

  • Ensure that the Client KYC Owner (CKO) is the good one and coordinate to find a new one if needed;

  • Be in a position to support the client in his understanding of our requirements and expectations, and in his digital onboarding journey through Client Pass web portal;

  • Support Front Office in the overall process and give visibility if needed;

  • Rely on internal dashboard to identify the tasks to be performed and follow up the ongoing requests;

  • Interact with Operations and Compliance team to ensure case is progressing, for main hub but also secondary hub in case of shared clients;

  • Liaise with Client Pass support team for any blocking issues in the system;

  • Be able to identify priorities and be reactive when cases are referred back, as well as escalating when a case is blocked;

  • Be able to provide high level of services for specific clients;

  • Identify any area of improvement which could make the process improved, and participate to Client Pass enhancement and Client Pass Champion community.

  • Same duties will apply in case of a vetting update (business extension, even driven review such as change of control), upon notification from Front Officer, Compliance or Operations.

  For KYC periodic review, upon request from Operations revision team who initiate the periodic review:

  • Support the Client KYC Owner by identifying the KYB information needed especially the ones related to products with the help of internal KYB tool;

  • Collect the non public information, as for the onboarding, through the connection to Client Pass internal web portal or directly by contacting the client, then store the information;

  • Overall be the main point of contact of Front Officers for any question related to KYC (KYC process and policy encompass mainly AML (Anti Money Laundering) requirements but also KYB (Know Your Business) ABC (Anti Bribery and Corruption), and MIFID (Markets in Financial Instruments Directive)).


What you will need to succeed:

  • Advanced degree in Finance;

  • 3 or more years of experience, ideally in a financial institution;

  • Ability to interact with all levels of the organization, including Senior Management;

  • Advanced knowledge of KYC (AML, KYC, ABC, MIDIF, …) processes and policy;

  • Fluency in English;

  • Responsiveness and a results-driven mindset;

  • Team spirit and good relationship and communication skills;

  • Advanced knowledge of Microsoft 365 (Teams, Sharepoint, etc.), with good PowerPoint skills.

Próximo passo

Caso esteja interessado/a nesta oportunidade, clique em "Enviar candidatura" para nos encaminhar o seu CV actualizado.

Caso não seja bem isto que procura, contacte-nos para falar sobre outras oportunidades de carreira, sempre de forma absolutamente confidencial.