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Ivanti Administrator (M/F)

HAYS

01.07.2022 | Porto | Referência: 2045668


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Hays
Ivanti Administrator (M/F)

Porto

We are currently recruiting for a Shared Service Center looking to expand its team.

Ivanti is a Service Management Tool being implemented across countries in scope of SoOne/SoOperating, to

manage the finance service demands towards the ESSC.

To administrate Ivanti tenants, 1st level support to users and support run activities for all topics related to functional and/or technical aspects



Main responsibilities

? User management: create, maintain, delete users in Ivanti where access is not automatically granted

? Manage incidents related to functional topics, being able to interpret and fix user issues, or to escalate to the correct level 2 support pier. Manage 3rd level Support with provider ops.

? Manage Bugs /users complains and specify requirements so that Project manager can address it for development

? Run controls and correct anomalies on the tool and solve any inconsistencies that impact operations

? As Admin, provide support testing to Project manager for product enhancements / monthly releases

? Analysis of capacity and performance to flag potential improvements to enhance efficiency for users or/and of the tool itself



What you need to succeed

Must-have:

? IT background preferably, with an experience of minimum 2 years (level of IT support)

? Knowledge of SCCM, Active directory, Networks and User Administration ? Experience in usage of a ticketing tool (e.g. Service Now, BMC Remedy, Salesforce, Jira…)

? General ITIL knowledge

? Fluent in English ( French is a plus)

Nice to have:

? Agile / SCRUM methodology knowledge

? Experience in administration of a ticketing tool (e.g. Service Now, BMC Remedy, Salesforce, Jira…)

? QA testing background

? Finance Background

? Previous work experience in an international shared services center

Soft-skills:

? Enthusiasm for IT solutions and innovative technology

? User experience-oriented thinking

? Good communication skills and time management

? Motivated by working in an international context & enjoy working in a diverse team

? Service mindset oriented, structured thinking, and focused on finding solutions.

? Able to work in a team, developing strong external & internal relationships with the different parties involved





Next Steps

If you’re interested in this opportunity, apply by clicking “Send CV”.

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