Ivanti Administrator (M/F)
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Porto
We are currently recruiting for a Shared Service Center looking to expand its team.
Ivanti is a Service Management Tool being implemented across countries in scope of SoOne/SoOperating, to
manage the finance service demands towards the ESSC.
To administrate Ivanti tenants, 1st level support to users and support run activities for all topics related to functional and/or technical aspects
Main responsibilities
? User management: create, maintain, delete users in Ivanti where access is not automatically granted
? Manage incidents related to functional topics, being able to interpret and fix user issues, or to escalate to the correct level 2 support pier. Manage 3rd level Support with provider ops.
? Manage Bugs /users complains and specify requirements so that Project manager can address it for development
? Run controls and correct anomalies on the tool and solve any inconsistencies that impact operations
? As Admin, provide support testing to Project manager for product enhancements / monthly releases
? Analysis of capacity and performance to flag potential improvements to enhance efficiency for users or/and of the tool itself
What you need to succeed
Must-have:
? IT background preferably, with an experience of minimum 2 years (level of IT support)
? Knowledge of SCCM, Active directory, Networks and User Administration ? Experience in usage of a ticketing tool (e.g. Service Now, BMC Remedy, Salesforce, Jira…)
? General ITIL knowledge
? Fluent in English ( French is a plus)
Nice to have:
? Agile / SCRUM methodology knowledge
? Experience in administration of a ticketing tool (e.g. Service Now, BMC Remedy, Salesforce, Jira…)
? QA testing background
? Finance Background
? Previous work experience in an international shared services center
Soft-skills:
? Enthusiasm for IT solutions and innovative technology
? User experience-oriented thinking
? Good communication skills and time management
? Motivated by working in an international context & enjoy working in a diverse team
? Service mindset oriented, structured thinking, and focused on finding solutions.
? Able to work in a team, developing strong external & internal relationships with the different parties involved
Next Steps
If you’re interested in this opportunity, apply by clicking “Send CV”.
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