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IT Support Analyst Wss IT (M/F)


29.06.2022 | Lisboa | Referência: 2046705


Descrição da Função

Your new company 

Our client is one of the leading global developers, producers and sellers in the categories in which they operate, with number one or number two brands/market positions around the world, with sustainable initiatives and purposeful innovations, and a € multi-billion turnover.

Your new role

  • Installation and replacing end user IT workplace equipment (PC’s, smartphones, printers, collaboration tools like meeting equipment);

  • Support managing servers and networks in collaboration with global IT teams;

  • Processing and taking ownership of tickets from customers and be able to reassign ticket to the appropriate groups when necessary;

  • Administration of IT assets (hardware and software);

  • Training and education of users in relation to IT workplace and collaboration tools;

  • Work according to processes Incident, Request, and Problem Management

  • Basic troubleshooting;

  • Manage with her/his manager the local telephony contract when necessary, for maintenance or new subscription;

  • Follow internal IT audit requirements;

  • Manage the country sales forces support in term of collaboration and workplace environment;

  • Follow KPIs relative to mission responsibility;

  • Manage the purchase order of local material in accordance with the budget and business need;

  • Follow intervention with maintenance suppliers

What you will need to succeed


  • Relevant educational experience within IT, from University or equivalent is an advantage;

  • Experience from IT service support, preferably in a global organization working across sites collaborating within own team and supporting stakeholders and customers;

  • Proven track record in Service Management and tools;

  • Remote support, mainly for sales forces;

  • Self-driven and team player;

  • Customer oriented with ability to manage impatient customers, diplomatic

  • Communications & interpersonal relationships skills;

  • Ability to work under pressure and autonomously;

  • Time management with sense of urgency/priority - delivering with quality and speed;

  • Relevant technical skills and education in Microsoft Server tools (Windows 2012/2016, Active directory, manage mailboxes, distribution list); (Preferable)

  • Relevant technical skills on Workstation: memory, network card, connectivity;

  • Windows 10 and Microsoft tools. SAP user knowledge is an advantage;

  • Relevant technical skills on Lan and Wan network. Like TCP/IP, DNS, DHCP, Routers, Switchboard, VPN services and cabling; (Preferable)

  • Fluency in English and Portuguese is required (verbal and written) Spanish/German/French are an advantage.

What the company can offer

Be part of an international company that is committed to the well-being of its employees, where you can learn and develop in a career that you drive, coupled with competitive rewards and the ability to participate in building a new, strategic component for the company. With an office located in Lisbon, you will work within a sustainable building boasting panoramic views, close to amenities, public transport and the airport.

Next steps 

Has this opportunity triggered your curiosity? Click on "Apply Now" and find out if this opportunity is for you. If you have any questions, please contact us


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