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IT Service Coordinator (M/F)

Michael Page Portugal

30.09.2020 | Lisboa | Referência: 2010602


IT Service Coordinator  (m/f)

Referencia: 46065
Adicionado em 30.09.2020
Sobre os nossos clientes
Our client is a global FMCG company

Descriçăo da oferta

Global FMCG Company

IT Service Coordinator with Infrastructure Expertise


Develops standards, procedures and work instructions related to providing effective business support to the development of long-term strategy;

Contribute to the development of an operational strategic, in line with the company strategic plan and taking into account business strategy and business priorities;

Ensures proactive involvement with projects of all respective parties to define requirements, formulate service level agreements (SLA) and Key Performance Indicators (KPI) with relevant stakeholders;

Coordinates service delivery, in line with requirements agreed with customer expectations, business stakeholders, adherent to company operational plans and with reference to existing procedures;

Ensure full operational service delivery, in line with agreed SLAs and KPIs. Coordinates the analysis and resolution of operational incidents, coordinates the execution of root cause analysis for critical issues;

Establishes regular status reports on system performance, availability and capacity, ensuring professional service level management. Breaches are followed-up by analysis and measures to ensure future prevention;

Create periodic analyses and reports upon service metrics related to the assigned area and make recommendations for improvement opportunities;

Gather, interpret and identify relevant developments and trends in IT, digital and the industry, to recommend measures to the process owner if necessary;

Provides up to date work instructions to ensure effective end-to-end service delivery.


Strong experience in IT Service Delivery,ITIL certification required;

Strong knowledge of ERP systems (SAP) and ERP integrated platforms, digital technologies, mobility;

Experience in SAP software solutions, technology and business process outsourcing;

Technical expertise in infrastructure area; mobility, networking, virtualization, storage and backup, web (cloud, hosting, DNS);

Solid understanding of application technology stack (operability, connectivity);

Good interpersonal skills with the ability to form effective relationships with other cultures and support peers;

Drive for continuous professional development in self and others;

Excellent language skills in English;

IT Plan & Control: Security Information & Risk Management;

Solutions: Solution Deployment;

Operations: Service Operations;

Operations: Service Improvement;

Operations: Supplier Service Management.

Job Offer

Join a leading global company

O que procuramos
Infrastructure; Service coordinator; Service desk; SLA; KPI; ITIL; Technical Support
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Michael Page Portugal


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Michael Page Portugal