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IT Operations Manager (M/F)


06.04.2021 | Lisboa | Referência: 2019605




A ManpowerGroup recruta:

IT Operations Manager(m/f)

Descrição da empresa:
ManpowerGroup is a world leader in innovative workforce solutions. Every day, we connect more than 600,000 people to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.

Local de trabalho:


Descrição de funções:

We are recruiting an Operations Manager, fluent in French, for an international and technologic client, to work in Lisbon.

Key Responsibilities:

- Manage a team of agents level 1;
- Utilization reporting, analytics and support;
- Manage overall personnel performance and discipline;
- Evaluation of operational practices and procedures;
- Provide direction to staff, ensure resolution of problems;
- Provide expertise and leadership in assigned functional area;
- To ensure customer delivery, revenue and employee metrics;
- Manage all client interaction and communication, should front end the relationship with the client;
- Regular 1 to 1 with AM/DM and skip level with Agents;
- Manage & control attrition to the minimum and plan for back fills on a timely basis;
- Ensure team deliverables are met;
- Sets priorities;
- Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity and team work;
- Provide advice and assistance to senior management in planning, implementation and evaluation to existing operations. systems and procedures.


- Experience in IT projects;
- Fluent in French and English;
- Strong communication and interpersonal skills;
- Flexible, adaptable and demonstrate teamwork skills;
- Strong analytical and reasoning skills;
- Strong organizational skills, able to multitask effectively;
- Proficient in MS Office;
- Knowledge of Organizational structure, work flow and operating procedures;
- Leadership Skills, Analytical Skills, Good people management skills, Presentation skills.


- Contract;
- Attractive salary package;
- Health insurance;
- Work in a Multinational company