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IT Manager IT Service Desk (M/F)


30.06.2022 | Lisboa | Referência: 2046706


Descrição da Função

Your new company 

Our client is one of the leading global developers, producers and sellers in the categories in which they operate, with number one or number two brands/market positions around the world, with sustainable initiatives and purposeful innovations, and a € multi-billion turnover.

Your new role

  • Make decisions that are largely operational in nature including planning, developing, implementing, testing, monitoring and/or maintaining the agreed services and IT infrastructure, policies and processes for the respective area and ensuring that they are supported effectively and within budget;

  • Analyze and evaluate existing and new solutions and recommend improvements or solutions that will enhance the IT delivery of the respective area;

  • Participate in and support department/corporate initiatives and secure required expertise contribution. Build long-term relationships within area of responsibility, building close cooperation with relevant functions and with regular/primary contacts in customer and vendor organizations to understand their needs and offer (in- and externally), might include selection of vendors and suppliers;

  • Lead and contribute to finding and implementing effective solutions in a matrix organization;

  • Secure and perform a service culture to deliver the services agreed;

  • Assist in communication that involve implementing policies that may be somewhat complex and controversial;

  • Respond to more complex, company related enquiries from team members. Develop and provide problem solving guidelines, check lists or other materials to improve problem resolution;

  • Lead, direct, evaluate, and develop the respective team by performing the employee management process for staff (e.g. staffing decisions, coaching, development, evaluation) with an emphasis to coach and mentor employees. Provide specific, timely and constructive performance feedback.

What you will need to succeed

  • IT education from University or equivalent;

  • Experience from leading a global service organization within IT and over 5 years’ experience in a similar role, including IT Service Management;

  • Solid understanding of managing teams. Proven people management skills. Experience of having a remote team located in different sites and countries;

  • Ability to create effective teams and collaborate successfully across nationalities within team as well as to serve customers and stakeholders across the company;

  • Solid experience within the area of ITIL. Fully understand the model as such but also the execution of it in an operational organization;

  • Proven track record when it comes to service management. Solution driven with a proactive and innovative approach;

  • To be a flexible person who readily adapts to change and new systems and/or methods;

  • Excellent communication and collaboration skills;

  • Leadership Competencies: Leading Others, deliver with quality and speed, drive change and engagement;

  • Self-driven, Communicative, Team player with the ability to build effective teams;

  • Strategic, agile and operational skills;

  • Fluency in English (verbal and written) is required;

  • Portuguese is a strong advantage.

What the company can offer

Be part of an international company that is committed to the well-being of its employees, where you can learn and develop in a career that you drive, coupled with competitive rewards and the ability to participate in building a new, strategic component for the company. With an office located in Lisbon, you will work within a sustainable building boasting panoramic views, close to amenities, public transport and the airport.

Next steps

Has this opportunity triggered your curiosity? Click on "Apply Now" and find out if this opportunity is for you. If you have any questions, please contact us.


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