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Hr Services Delivery Lead - Europe (M/F/D) (M/F)


01.02.2023 | Lisboa | Referência: 2063813


Hr Services Delivery Lead - Europe (M/F/D) (M/F)


Your new company

A global healthcare company, with a mission to deliver impactful medicines and solutions for a healthier every day, across a range of areas. An international footprint that serves people in more than 140 markets.

Your new role

The main responsibilities will be leading an internal team of approximately 6 multi-lingual individuals who are accountable for the delivery of services such as client escalations for policy and benefits, leave of absence, organisational management, data discrepancies, executive support, and restructuring. Disposition of escalated service issues, identifying a resolution path and sharing the outcome with Continuous Improvement team members so as to assure the maintenance and evolution of knowledge management resources for the benefit of service delivery teams across the region. Coaching and alignment of HR/StS Service Delivery teams to assure adherence to agreed service levels (quantitative and qualitative) instilling desired ways of working and ensuring that all parts of the organisation deliver as one to the benefit of client groups by partnering successfully with the Business and HRBPs. Fiduciary tracking and monitoring of budget disbursed by captive and outsourced resources within the team, regularly reporting progress against plan and optimising value for money to assure business benefit realisation.

What you'll need to succeed

Bachelor’s degree or equivalent, 8-10 years of experience in a complex multinational business environment, with focus on Employee Life Cycle Operations/HR System/BPO services/Service Management. Experience leading a regional team for at least 2-3 years. Experience with Workday/ServiceNow is mandatory. Prior experience with resource management, cost control and demonstrated business success through productivity improvements.

What you'll get in return

This company has an open, fluid and collaborative culture, where curiosity is rewarded and new ideas flourish . It embraces diversity and gives it a voice.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.




Adecco Recrutamento Especializado


Michael Page Portugal