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Digital Customer Sales Agent (French, Spanish & English Speaker) (M/F)


09.09.2021 | Porto | Referência: 2029464


Descrição da Empresa

Founded just over 25 years ago, Eurowag is one of the fastest growing, integrated mobility FinTech companies in Europe. We focus on finding solutions that simplify the lives of commercial mobility companies.
Our vision is to democratize the on-road mobility industry by creating sustainable financial & technological solutions for the benefit of our industry, society and the environment.
We are looking for positive-minded colleagues to encourage new and existing customers to purchase Eurowag’s products and services. You will help our customers complete our digital registration and product ordering process, answer incoming inquiries and call potential and existing customers. We value customer satisfaction highly so a sensitive approach and understanding of our customer needs is essential for increasing customer engagement, improving customer satisfaction and increasing sales revenue.

Descrição da Função

1. Complete telephone, digital and administrative tasks to service customer queries.
2. Take ownership of customer problems, solving them at first point of contact.
3. Advise and educate clients on the adoption of digital services.
4. Optimize opportunities for selling, cross selling and upselling Eurowag products and services.
5. Cultivate valued and meaningful relationships with new and existing customers.
6. Provide customers with accurate information about Eurowag products and services.
7. Provide customers with correct and appropriate resolutions to their online and offline enquiries and questions.
8. Follow up with potential or existing customers in a timely manner.
9. Serve as the voice of the client and collect feedback to drive continuous improvement across all digital platforms and functional areas.
10. Update and maintain the CRM to a high degree of accuracy and with minimal errors.
11. Liaise effectively with all departments within EW to ensure that the needs of customers are met.
12. Provide details of your performance against KPIs and personal achievements to managers.

Perfil do Candidato

. Fluent in the French and good English and spanish.
2. To be digitally savvy, passionate about digital experience and enjoy engaging with clients.
3. Relevant work experience in digital sales, marketing, promotions or telemarketing
4. First rate interpersonal, communication, presentation and negotiation skills
5. Sales and target driven.
6. Multi-tasking – excellent organization, time management, planning and follow up skills.
7. Enthusiastic and positive attitude, with a strong desire to learn all aspects of the business.
8. Excellent telephone technique and etiquette.
9. Able to deliver a scripted message naturally and conversationally.
10. Managing various communication channels that generate clients enquires. e.g live chat, SMS, WhatsApp, social media DM, email, phone call etc.
11. Proven record in working with and meeting KPIs.
12. Experience using CRM software and sales tools.
13. Able to remain calm and work to a high standard when under pressure.


Job Types: Full-time, Permanent
Salary: From 1,000.00€ per month + monthly variable based on KPI’s


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