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Customer Success Manager (M/F)

Michael Page Portugal

16.02.2021 | Porto | Referência: 2016834


  PARTILHAR






Customer Success Manager  (m/f)

Referencia: JN -022021-2008860
Adicionado em 16.02.2021
Sobre os nossos clientes
Our cliente is a multi-award winning, international, innovative company providing sustainable energy from waste to Future Cities and established communities.

Descriçăo da oferta

As part of a dynamic, multi-skilled and small team, your role is to ensure that the needs of our customers are being satisfied by ensuring excellence in operation, service, and maintenance of supplied equipment.

Principais responsabilidades

  • Develop service and support capabilities and augment with partner/supplier capabilities.
  • Create, document and maintain the processes required to ensure excellence in operation, service, and maintenance of equipment/installations.
  • Integrate and maintain operation-, service-, and maintenance-based functions into the ERP implementation.
  • Co-ordinate and direct technical projects, making detailed plans to accomplish goals and directing the integration of technical activities.
  • Train and support field service technicians to diagnose and repair faults, including out-of-hours.
  • Plan and direct the installation, testing, operation, maintenance, and repair of facilities and equipment.
  • Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
  • Handle customer complaints or any major incidents, such as product malfunctions, security issues, operator/maintainer errors, etc.
  • Communicate courteously with customers by telephone, email, letter and face to face.
  • Keep accurate records of discussions or correspondence with customers;
  • Support product delivery by participating in Factory Acceptance Testing at our partner facilities in Europe and USA (plus other locations in future).
  • Provide design input and feedback for R&D projects.
  • Provide technical and operational support to colleagues, sales agents and clients during and after the sales process.
  • Participate in grant funded projects, such as Horizon2020, InnovateUK and others.
  • Contribute to the preparation of grant proposals and tender request responses.
  • Comply with company and site-specific Health & Safety policies and Codes of Practice, including the development and implementation of Risk Assessments, Safe Working Procedures and Standard Operating Procedures.
  • Participate in HAZID, HAZOP and DSEAR efforts for new designs and changes to existing designs.
  • Complete paperwork and producing reports diligently.
  • Adhere to all statutory regulations, and Energy policies and procedures.
  • Protect, at all times, the confidentiality of information handled within the remit of the post.

Perfil desejado

  • Minimum of 5 years' experience in a similar role.
  • Significant hands-on experience of industrial installation, commissioning, and maintenance activities.
  • Solid leadership skills.
  • Strong project management skills.
  • Excellent attention to detail.
  • Sound experience of cross-cultural working.
  • Able to work unsupervised, function as part of a team, and build/lead a team.
  • Experience of working within a compliance driven environment.
  • Good Computer skills (MacOS, MS Office, ERP, G-Suite, Cloud-based tools, etc.).
  • Ability to plan and prioritise work to achieve project plan targets whilst remaining flexible, not easily distracted or diverted from key priorities.
  • A team player; willing to participate in other areas to support colleagues as required, willing to handle waste as needed.
  • Willing and able to travel within the UK and overseas as needed (occasionally for extended periods).
  • Excellent written and verbal communication skills in English.

Benefícios adicionais

A good opportunity for your professional development.


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