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Customer Service Manager (M/F)

Michael Page Portugal

17.11.2021 | Évora | Referência: 2033954


Customer Service Manager  (m/f)

Referencia: JN -102021-3615151
Adicionado em 17.11.2021
Sobre os nossos clientes
Our client is a multinational company hiring for its expanding Shared Service Center.

Descriçăo da oferta

You'll be responsible for the daily operations of Customer Service team.


  • Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.; resolve customer inquiries in timely and accurate fashion to ensure customer satisfaction.
  • Provide customers with product information, availability, lead time and making product recommendations.
  • Review customer complaints; resolve problems that affect the service, efficiency and productivity of the customer service associates.
  • Handle complex and escalated customer service projects and initiatives.
  • Manage and track customer orders from purchase to final shipping; maintain documentation to track customer requests and inquiries.
  • Provide administrative and operational assistance to ensure smooth product delivery to customers.
  • Crate and run reports as necessary.


  • Bachelor's degree in Business or equivalent experience
  • Minimum of five (5) years experience with Customer Service or related sales field in manufacturing industry, supervision preferred
  • Attention to detail and ability to manage multiple projects in a timely manner
  • Fluent in English (mandatory) and German (preferable)
  • Team player
  • Customer focus

Job Offer

A great opportunity for professional growth!

O que procuramos
Customer Service Manager; Manager; Customer Service; Customer Support; English
Contacto da Michael Page
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