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Customer Service French Fluent - Sports Brand (M/F)


22.01.2022 | Lisboa | Referência: 2024514


Customer Service French Fluent - Sports Brand (M/F)


Your new company

Integrate a multinational company that deliver and differentiate customer experience on behalf of some of the world’s most respected brands.

Your new role

- Placing orders (Agents will also be expected to cross-sell or up-sell when appropriate);

- Inquiries about brand products;

- Inquiries about brand customized products and/or services;

- Locating product at brand stores and Authorized Dealers who carry brand products;

- Collecting and providing feedback regarding brand products, websites, and advertising;

- Checking on Order Status;

- Setting up returns, checking status of returns and refunds, assisting with refunds (dependent on payment method);

- Setting up claims and checking on status;

- Providing technical support for users of brand Apps;

- Scheduling call backs and performing outbound Calls, if necessary or upon the request of brand;

- Answering other questions deemed necessary and/or appropriate by the brand Consumer.

What you'll need to succeed

Be fluent in French and fluent in English, both spoken and written. Excellent communication skills and high focus on customer satisfaction. Attention to detail, prove you can work and make decisions with minimal supervision, problem solving skills. As this job is direct relation to order volume, flexibility is required and will occasionally involve overtime work and rotation to other departments.

What you'll get in return

Competitive salary with monthly performance bonus, stable multinational company with long term local growth, modern work environment at an attractive location with excellent public transport connections, development/wellbeing related classes (these vary throughout the year, ask for further details), partnerships/discounts, excellent reputation as responsible employer with presence in Portugal for more than 50 years, an international environment employing people from different nationalities and cultures.

 License 354

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.