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Customer Service Administrative (M/F)


25.07.2021 | Lisbon (Remote Work) | Referência: 2025696


Descrição da Função

Your new company

Company in the private aviation sector focused on the luxury segment.

Your new role

Reporting to the team leader, you will be responsible for:

- Assist Owner Services with new flight reservation requests and changes on the existing reservations, in the most prompt, consultative, personalized and efficient way, in order to guarantee that customer needs are anticipated, met and exceeded

- Load the flight details of new reservations and changes accurately and promptly into the reservations system (IJET) in order to guarantee that all relevant departments have the correct and necessary data to fulfil the Owners requests, providing a high quality customer service;

- Guarantee the flights feasibility, by checking information in the reservation system, in order to provide Owner Services with the relevant information and so that Owner Services can promptly send the flight confirmation to Owners, delivering a high standard of service

- Assist with the processing of Owner queries and the insertion and management of ancillary services and requests in their reservations as required.

What you'll need to succeed

We are looking for a professional with:

- University degree preferred with an emphasis in aviation or tourism;

- 1 to 3 years of experience in customer-facing or contact centre environments is preferred;

- Fluency in Business English (written and spoken)

- Additional languages (including Italian, Dutch, German, Russian, French and Spanish) are a plus;

 - Proficiency in MS Office;

- Availability to start on 26/07.

What you'll get in return

Interim project for 4 months, with the opportunity to develop your written and spoken communication skills in English. You will have contact with clients in the luxury segment at an international level.

License 354.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


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