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Customer Service - Italian Speaker (M/F)

HAYS

13.10.2020 | Porto | Referência: 2011195


  PARTILHAR






 
Hays
Customer Service - Italian Speaker (M/F)

Porto

Multinational Company is looking for a Customer Service Representative, with fluency in Italian, to join their team



Main responsibilities:





  • Support and provide superior service via phones, e-mails and other electronic means to our customers

    and internal departments;

  • Identify, research, and resolve customer issues or complaints using available resources;

  • Follow-up on customer inquiries not solved, along with orders, back ordered items and

    items in transit;

  • Send service and aftermarket quotations and follow ups;

  • Provide customers with product and service information;

  • Generate reports to support the Regional Managers.






Requirements:





  • Experience in Customer Service;

  • Fluent English and Italian (reading, writing and understanding);

  • Excellent communication skills both verbal and written;

  • Knowledge of customer service principles and practices;

  • SAP knowledge preferred.






hays.pt
Hays
 
  



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