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Customer Service - German Speaker (M/F)

Michael Page Portugal

24.11.2021 | Porto | Referência: 2034391


Customer Service - German Speaker  (m/f)

Referencia: JN -112021-4533921
Adicionado em 24.11.2021
Sobre os nossos clientes
Our client is working on the expansion of its Shared Service Centre.

Descriçăo da oferta

Our client is building a Customer Service team to support the business in order to achieve sales and market strategy objectives and ensure a reliable, adequate and competitive customer service level for all assigned customers of the company.


  • Independently providing customer service support to all assigned customers in the market.
  • Support communicating with customers via all relevant communication channels (e-mail, tickets, phone) and providing information such as related to orders and articles and compiling various order-related analyses at the request of customers or Sales.
  • Perform order book management by recording and managing all types of orders;
  • Managing returns and claims;
  • Extensively tracking carrier deliveries and parcel deliveries and initiating escalation in the event of delays and irregularities
  • Independently processing and providing final clarification of outstanding charges and invoice reductions on the part of the customer;
  • Processing damage reports and notifying the Insurance department of transportation damage and losses;
  • Recording all processes in the CRM system and logging this information in the statistics for the purposes of status monitoring and KPI analysis;
  • Performing special tasks, e.g. SMU business, special conditions, trade agreements, customer-specific management of deliveries for campaigns, promotional goods, launch articles, etc.;


  • Successful completion of mandatory education level or vocational studies. Bachelor's degree is a plus.
  • 3+ year's working experience in providing customer support in the field of customer service, sales or logistics
  • Advanced working knowledge of MS Office, SAP/CRM and Business Objects
  • Advanced command of English (written and spoken)
  • Fluency in German (written and spoken)
  • High level of customer orientation and communication skills
  • Autonomous and independent working style

Job Offer

A great opportunity for professional growth!

O que procuramos
Shared Service Center/Customer Service/German
Contacto da Michael Page
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