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Credit Control Administrator - French Speaker (M/F)


18.06.2021 | Grande Lisboa | Referência: 2022162


Credit Control Administrator - French Speaker (M/F)

Grande Lisboa

Your new Company

Our client is an International Insurance group located in Lisbon. Right now, they are recruiting a Credit Control Administrator - French Speaker to be a part of the team!

Your new role

The main objective of this role is to support our country teams in managing their Credit Control by providing an efficient and high quality administrative service. The Credit Control Administrator should act as the voice of the customer and provide a superb service to clients.

Key responsibilities:

 - General administrative duties such as scanning, photocopying, profiling, issuing documentation and mailbox monitoring.

- Print, process and dispatch standard letters and emails as required.

- Accurate, timely and efficient data entry and quality checking of cash receipts.

- Delivers exceptional service standards/KPI’s and maintain the relevant data updated.

- Liaising with internal and external parties to respond to and resolve queries within processing deadlines.

- Support the preparation of management information reports as requested using various reporting tolls and methods.

- Participate in the implementation of continuous improvement or change project work and processes.

- Manage and run the direct debt process, to reconcile differences on client and broker accounts, disburse cash received, help recover and resolve outstanding, overdue debts and manage a small brokers portfolio.

- Distribute monthly statements and correspondence of overdue accounts to our clients and resolve any questions so that open items are settled promptly.

- Resolve queries from underwriters and queries from brokers by e-mail, letter and phone.

- Reconcile bank transactions with Finance Department.

What you need to succeed

- University Degree.

- Advanced level of French, with basic knowledge of Dutch; or Advanced level of Dutch, and basic knowledge of French.

- Good interpersonal skills with the ability to work as a member of various teams.

- Curious, willing to learn and showing a challenging conventions spirit.

- Excellent accuracy and attention to detail and Quality to produce high quality output even when dealing with high volume and under time pressure.

- Ability to organize and prioritize and plan workload to meet deadlines.

- Demonstrated personal integrity: doing what they say they’ll do when they said they’d do it.

- Good Customer Focus. - Experience in credit control is an advantage.

- Good computer skills including Microsoft Outlook and Excel skills.

- Finance knowledge on the customer side is a plus.

What the Company can offer you

We are facing a company where the human resources are valued, and where you will have the opportunity to have responsibilities in a multicultural environment.

Next step

If you are interested in this opportunity, click on the following link to send us your updated CV.