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Credit & Collections Specialist - German Speaker (M/F)


28.04.2022 | Porto | Referência: 2044042


Credit & Collections Specialist - German Speaker (M/F)


We are currently recruiting for a Shared Service Center expanding its services. The Credit & Collections specialist has the primary responsibility to manage a customer portfolio throughout the accounts receivable cycle.


  • Collection of past due accounts receivable

  • Monitor accounts receivable aging and initiate routine collection follow up for assigned accounts.

  • Escalate delinquency and dispute issues to Sales, Customer Service, Credit Analyst, or Manager based on response.

  • Ensure payments are received in a timely manner aligned with company working capital targets

  • Negotiate and communicate credit risk mitigation strategies with Customer and/or Sales

  • Order holds for over limit and aging conditions

  • Support for accounts receivable reporting and transaction processing

  • Review credit notes issued and coordinate resolution within established guidelines.

  • Follow up with accounts that take unearned discounts in accordance with established process.

  • Support Cash and Banks team with payment allocation.

  • Review customer risk assessment for customer accounts assigned by Manager

  • Submit analysis for approval, including risk rating and credit limit recommendation

  • Participate in process improvement and other team projects.

What you'll need to succeed:

  • College Degree

  • 2 or more years of business office experience

  • Fluent in German, written & verbal communication skills

  • Demonstrated English written & verbal communication skills

  • Ability to work independently and as a team member

  • Business communication skills / Experience contacting customers