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Contact Center Manager (M/F)

Michael Page Portugal

04.06.2021 | Lisboa | Referência: 2023250


  PARTILHAR






Contact Center Manager  (m/f)

Referencia: JN -052021-2916222
Adicionado em 04.06.2021
Sobre os nossos clientes
Multinational BPO company.

Descriçăo da oferta

Reporting to the CEO will be responsible for all the BPO operations people and technology.

Description

Monitoring the operation making sure the best practices are followed a promote change when necessary;

Coaching and development of the Team Leaders;

Articulate with the HR department not only the recruitment needs to guarantee service levels but also that a good work environment and teamwork is their first priority;

Delivering service excellence by meeting or exceeding all client SLA's;

Acting as a role model and setting standards for the team in respect of being customer-focused and treating customers fairly;

Take the lead when meeting with new possible clients and participate on the negotiation process when possible;

Onboarding and implement procedures on new clients;

Profile

Degree in Management or similar areas;

Minimum 8 years experience on managing international contact centre;

Experience in foreign markets will be a plus;

Fluency in English + a 2nd language

Job Offer

A good opportunity for your professional development



O que procuramos
BPO; Call Center Manager; Call Centre manager; Coordenador de Call Center; Coordenador de Contact Center
Contacto da Michael Page
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