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Collection Agent - Spanish Speaker Algés (M/F)


29.11.2022 | Lisboa | Referência: 2057050


Collection Agent - Spanish Speaker Algés (M/F)


Your new company:

Our client is a Shared Services Center located in Lisbon.

Your new role:

Reporting directly to the Collections Manager, you will perform cash-collection tasks for the subsidiaries working with SSC Portugal. Client portfolio management in a multinational environment;

Ensure payment deadlines are met;

Receiving customer complaints and forwarding them to the respective subsidiaries;

Obtaining missing accounting information from clients - telephone and email;

Arguing and imposing the position of subsidiaries with diplomacy, and complying with good manners;

Properly record all complaints received either by phone or email;

Follow-up on customer accounts;

Identify solutions to the problems presented;

Establish a network of internal (SSC and Subsidiary) and external contacts (Customers).

What you'll need to succeed:

Experience in cash-collection position (experience within a shared service environment would be a plus);

Excel (intermediate);

Spanish (C1/C2) – mandatory;

English (B2) – nice to have.

What you need to do now:

If you're interested in this role, send us your updated CV.