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Collection Agent - Italian Speaker Algés (M/F)

HAYS

05.07.2022 | Lisboa | Referência: 2043932


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Hays
Collection Agent - Italian Speaker Algés (M/F)

Lisboa

Your new company:



Our client is a Shared Services Center located in Lisbon.



Your new role:



Improve Subsidiary DSO by collecting from customers, applying and respecting the standards and procedures in force in their field of activity. Ensure customer collection within the contractual deadlines.



Activities:



Client portfolio management in a multinational environment;

Ensure payment deadlines are met;

Receiving customer complaints and forwarding them to the respective subsidiaries;

Obtaining missing accounting information from clients - telephone and email;

Arguing and imposing the position of subsidiaries with diplomacy, and complying with good manners;

Update, in an accurate and coherent way, Sidetrade with clients' information;

Use Sidenotes as a method of contact with the Subsidiary;

Properly record all complaints received either by phone or email;

Follow-up on customer accounts;

Identify solutions to the problems presented;

Creation of reports in the area of collections for subsidiaries and corporate headquarters;

Establish a network of internal (SSC and Subsidiary) and external contacts (customers).



What you'll need to succeed:



Fluent in Italian and English (mandatory);

Previous experience in a similar role;

IT Skills: SAP, Sidetrade.



What you need to do now:



If you're interested in this role, send us your updated CV.

hays.pt
 
  



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