
Business Analyst
(m/f)Porto
EMPRESA
Grupo Egor
PERFIL
COMPANY
Our client is one of the most relevant companies in the utilities sector.
CANDIDATE
This professional will have the following responsibilities:
- Optimization and implementation of customer service tools, namely SalesForce and TalkDesk software;
- Coordination and roll out of training sessions for internal teams;
- Analyse, design and reengineer the business processes;
- Synthetize information to clearly communicate the needs of stakeholders and service opportunities;
- Partner with work team members to build and iterate on prototypes and products / services;
- Develop own tools using Design Thinking methodology, to fix service issues;
- Outline key success metrics to measure and communicate outcomes on desirability, feasibility, and viability;
- Coach non-designers such as faculty and staff on human-centered design principles and the design process, and facilitate workshops with diverse groups across the organization;
- Regularly collaborate with multidisciplinary teams that include, other designers, researchers, project managers, Information Technology (IT) staff, developers, content managers, business development staff and engineers.
PROFILE
- University degree in Engineering (preferred);
- Experience in Energy Sector (Natural Gas and Power) (preferred);
- Experience in Processes Optimization and Service Design;
- Knowledge of the liberalized market and its regulation a plus;
- Experience in functional optimization (e.g. minimization of errors and waste, reducing costs);
- Knowledge of SalesForce and/or TalkDesk;
- RPA knowledge (highly desirable).
EGOR Recrutamento e Seleção PORTO
Shaping the Future Since 1986
Os candidatos considerados serão contactados no prazo máximo de 10 dias úteis.
Ref.: 34/5552/28133