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Business Analyst (M/F)

Grupo Egor

10.12.2020 | Porto | Referência: 2013852


  PARTILHAR






 

Business Analyst

(m/f)
Porto
 
EMPRESA

Grupo Egor

PERFIL

COMPANY



Our client is one of the most relevant companies in the utilities sector.

 



CANDIDATE

This professional will have the following responsibilities:



- Optimization and implementation of customer service tools, namely SalesForce and TalkDesk software;



- Coordination and roll out of training sessions for internal teams;



- Analyse, design and reengineer the business processes;



- Synthetize information to clearly communicate the needs of stakeholders and service opportunities;



- Partner with work team members to build and iterate on prototypes and products / services;



- Develop own tools using Design Thinking methodology, to fix service issues;



- Outline key success metrics to measure and communicate outcomes on desirability, feasibility, and viability;



- Coach non-designers such as faculty and staff on human-centered design principles and the design process, and facilitate workshops with diverse groups across the organization;



- Regularly collaborate with multidisciplinary teams that include, other designers, researchers, project managers, Information Technology (IT) staff, developers, content managers, business development staff and engineers.

 



PROFILE



- University degree in Engineering (preferred);



- Experience in Energy Sector (Natural Gas and Power) (preferred);



- Experience in Processes Optimization and Service Design;



- Knowledge of the liberalized market and its regulation a plus;



- Experience in functional optimization (e.g. minimization of errors and waste, reducing costs);



- Knowledge of SalesForce and/or TalkDesk;



- RPA knowledge (highly desirable).



EGOR Recrutamento e Seleção PORTO



Shaping the Future Since 1986



Os candidatos considerados serão contactados no prazo máximo de 10 dias úteis.



Ref.: 34/5552/28133





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