Grupo Egor

COMPANY

Our client is one of the most relevant companies in the utilities sector.

 

CANDIDATE

This professional will have the following responsibilities:

- Optimization and implementation of customer service tools, namely SalesForce and TalkDesk software;

- Coordination and roll out of training sessions for internal teams;

- Analyse, design and reengineer the business processes;

- Synthetize information to clearly communicate the needs of stakeholders and service opportunities;

- Partner with work team members to build and iterate on prototypes and products / services;

- Develop own tools using Design Thinking methodology, to fix service issues;

- Outline key success metrics to measure and communicate outcomes on desirability, feasibility, and viability;

- Coach non-designers such as faculty and staff on human-centered design principles and the design process, and facilitate workshops with diverse groups across the organization;

- Regularly collaborate with multidisciplinary teams that include, other designers, researchers, project managers, Information Technology (IT) staff, developers, content managers, business development staff and engineers.

 

PROFILE

- University degree in Engineering (preferred);

- Experience in Energy Sector (Natural Gas and Power) (preferred);

- Experience in Processes Optimization and Service Design;

- Knowledge of the liberalized market and its regulation a plus;

- Experience in functional optimization (e.g. minimization of errors and waste, reducing costs);

- Knowledge of SalesForce and/or TalkDesk;

- RPA knowledge (highly desirable).

EGOR Recrutamento e Seleção PORTO

Shaping the Future Since 1986

Os candidatos considerados serão contactados no prazo máximo de 10 dias úteis.

Ref.: 34/5552/28133