Descrição da Função

Employerland, on behalf of a luxury 5-star hotel in Cortina d'Ampezzo, is looking for an Assistant Spa Manager.

Main responsibilities:

• Support the SPA Manager in overseeing daily operations of the spa, including treatment rooms, wellness areas, relaxation lounges, and retail.
• Lead, train, and develop a high-performing team of therapists, receptionists, and wellness professionals.
• Ensure all spa services are delivered with the highest level of professionalism, care, and attention to detail.
• Develop and update treatment menus and wellness programs in collaboration with leading brands and therapists.
• Directly perform treatments in cabin, when necessary
• Monitor guest satisfaction and respond effectively to feedback and special requests.
• Manage spa inventory, retail sales, and vendor relationships to ensure quality and profitability.
• Ensure strict adherence to hygiene, safety, and health regulations.
• Collaborate with Marketing and Sales Central Team to promote spa packages, seasonal offers, and membership programs.
• Keep up to date with industry trends and implement innovative concepts to enhance the spa experience.

Perfil do Candidato

• Experience as SPA Assistant Manager or SPA Therapist in luxury hospitality
• Excellent knowledge of English and Italian. A third language would represent an advantage
• Strong leadership skills with the ability to motivate and inspire a complex and diverse team
• Excellent communication and interpersonal skills
• Sound judgment and decision-making abilities, especially in high-pressure situations
• High proficiency in using SPA management software and other computer systems
• Bachelor’s degree in Hospitality Management, Business Administration, or related field is highly preferred.
• Previous experience as a hands-on therapist is preferred

Contacto

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