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Training Team Leader (M/F)

ManpowerGroup

03.10.2019 | Lisboa | Referência: 1995043

ManpowerGroup

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A ManpowerGroup recruta:

Training Team Leader(m/f)


Descrição da empresa:
ManpowerGroup is recruiting a Training Team Leader for an international client, located in Lisbon.

Local de trabalho:

Lisboa

Descrição de funções:

Key Responsibilities:

• Manage a team of trainers
• Client /Customer/People Management
• Drive Performance in the team to meet targets
• Improve training standards/methodology and processes
• Liaise with clients and other departments to drive key training projects
• Manage daily team activities and ensure daily operations run smoothly
• Drive team adherence and manage scheduling
• Handle escalations
• Manage key training metrics like Floor support, throughput, NHT hiring/ planning
• Run thorough analysis on training metrics
• Drive Continuous Improvement in the team along with metrics improvement
• Generate dashboards and scorecards for the internal and client reviews
• Performance management of the team including career development
• Represent training in internal reviews and client forums
• Apply performance management strategies - action plans, BQ planning for the floor
• Conduct RTRs and NH training spot checks and dipsticks to ensure training efficiency
• Maintain key MIS related to all the above activities
• Graduate in any discipline is mandate
• Participate in calibration of Trainers and QAs within the team

Requisitos:

Desired Skills:

• Fluent in English
• Knowledge management for the entire floor
• Good facilitation skills
• Proficient with MS Office
• Must be able to present need analysis and share feedback with stakeholders
• Must have analytical abilities to analyze data, trends from effectiveness surveys
• Must have the ability to work under pressure & in an unstructured environment
• Must be flexible to work in 24/7 environment
 
  



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