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Service Delivery Manager (M/F)


08.10.2019 | Lisboa | Referência: 1995303




A ManpowerGroup recruta:

Service Delivery Manager(m/f)

Descrição da empresa:
Manpowergroup Portugal is recruiting a Service Delivery Manager for an International Client in the technology area in Lisbon.

Local de trabalho:


Descrição de funções:

- Accountable for managing service delivery for one or more client accounts - often across multiple sites and countries;
- Consistent and measured delivery of service to contracted SLA;
- Provides support to new business opportunities. Takes an active supporting role in bids and supports the transition and implementation of new business (including new service offers);
- Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. Be able to evidence these savings across relevant customer base;
- Ensures the client contractual targets and measurements are supported by back-to-back supplier commitments.
- Ensures robust tools and - where relevant - technological platforms are in place to support customer environment and best service solution;
- Motivates other service delivery employees;
- Support in identifying same account growth opportunities to be converted into sales prospects.


- Bachelor's Degree;
- Strong IT industry knowledge. Technical background a bonus with specific focus on the delivery of managed services;
- Experience working in a virtual environment;
- Strong presentation skills with experience of presenting to senior customer representatives;
- Proven experience of /supplier management;
- Minimum Demonstrated ability to work collaboratively - within a matrix management environment;
- Minimum Experienced in integrating customer and operational requirements into supplier relationships, including delivery partnerships;
- Travel and face to face meetings with clients as required;
- English proficiency.


- Attractive salary package;
- Work in an International environment;
- Possibility to improve your career prospects.