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Quality Analyst - English (M/F)


09.09.2019 | Lisboa | Referência: 1993734




A ManpowerGroup recruta:

Quality Analyst - English(m/f)

Descrição da empresa:
ManpowerGroup is recruiting Quality Analyst for an international client. We need Q&A's fluent in Turkiah, German, Russian and Portuguese. All of them have to be fluent in english as well.

Local de trabalho:


Descrição de funções:

Key Responsibilities

• Support the Company's pursuit of high-quality service to internal and external customers
and enhancing the overall customer experience.
• Conduct quality assurance monitors and coach based on the data monitored and create reports.
• Ensure that internal policies, procedures and compliance regulations are adhered to.
• Identify operational / training issues and help the team to fix these gaps.
• Ensure adherence to quality norms as per client specification
• Analyze the data of the team aligned and make dashboards


Desired Skills

• Excellent oral and written communication skills in English
• Excellent team player
• High maturity levels & analytical
• Should be excellent on basic & advanced excel with good knowledge of MIS, Power point,Data capturing & reporting.
• Exposure to quality of call/contact requirements would be an added advantage
• Exposure to basic call quality tools would be preferred
• Demonstrated proficiency in multi-tasking and clearly demonstrated passion for ensuring the success of Google culture of excellence and commitment to quality and customer service.