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IT Service Manager (M/F)


14.06.2019 | Lisboa | Referência: 1987745


IT Service Manager (M/F)


Your new company

Multinational Portuguese company of pharmaceutical sector.

Your new function

This position is responsible for managing the IT Helpdesk are regarding all sites of the company. Participates in the planning and implementation of policies and procedures to ensure that IT KPIs and SLAs are met and high level of service is provided both from the end-user perspective and the company’s best interest. Guarantees that the activities performed by this area are consistent with the company compliance standards, regulatory requirements and industry best practices, especially ISO 20000 (ITSM).

What you need to be successful :

Candidate should typically have 4 or more years of experience as a Helpdesk manager role or proved experience as a system administrator with leadership competences. Preferably, with a degree in computer science or related technical discipline, or equivalent experience.


Interpersonal and communications skills;

Ability to work in cooperation with internal partners, building and developing effective relationships.

Team leadership competences;

Specific Requirements:

In-depth knowledge of current technology regarding IT infrastructure components in general and ISO 20000 in particular;

Strong problem solving and analytical skills and the ability to understand the technical implications of business decisions and requests; - Knowledge of the GMP/GAMP Guidelines is beneficial;

Good Level of English

What you will get in return

This company will give you the opportunity of working in an international environment that allows you to grow professionally inside the company.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but



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