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IT – Help Desk Manager (M/F)

ManpowerGroup

11.01.2019 | Lisboa | Referência: 1973198

ManpowerGroup

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A ManpowerGroup recruta:

IT – Help Desk Manager (m/f)


Descrição da empresa:
ManpowerGroup are searching for a Help Desk Manager (M/F) to join to our team to be responsible for leading the technical support team to resolve all technical issues.

Local de trabalho:

Lisboa

Descrição de funções:

- Manage the help desk team and evaluate performance;
- Establish best practices through the entire technical support process;
- Follow up with customers to identify areas of improvement;
- Develop reports;
- Provide customer feedback to the internal teams.

Requisitos:

- Proven work experience as a Help Desk Manager;
- Knowledge of remote control software;
- English and French is mandatory;
- Team management skills;
- Excellent written and communications skills;
- Customer Service oriented.

Oferta:

- Attractive salary package;
- Possibility to improve your career prospects;
- Working in a Multinational company.
 
  



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