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Fast Track Center | French Speaker (M/F)

Experis Project Solutions

07.12.2018 | Lisboa | Referência: 1970205



Fast Track Center | French Speaker (m/f)

Experis - Project Solutions is one of the biggest outsourcing companies that operates in America, Europe, Africa and Asia.

The FastTrack Customer Support team is looking for thoughtful, analytical, and high energy Onboarding Engineers to join a new team that will be responsible for delivering onboarding support services for the next version of FastTrack. The Onboarding Engineer are responsible for the technical aspects of onboarding customers and partners which includes providing proactive guidance and remediation assistance. You will help transform the traditional on premises deployment approach to an automated Onboarding Service for customers with greater than 150 seats.

Your specific responsibilities will include:
• Lead a set of Office 365 customers and partners through the Onboarding technical process.
• Plan, manage and execute a complete Onboarding experience for Cloud customers
• Maintain strong working knowledge of the service, take ownership for service improvement
• Manage customer and partner Onboarding programs within expected timeframes while continuously driving effectiveness and thus reducing costs
• Share knowledge with others through solution documents, contribute to social media, proactively engaging in technical communities
Successful Candidate Competencies:
• Microsoft Office 365 technical competency: possess a broad knowledge of Office 365 technical architecture
• Intune technical competency: possess a broad knowledge of Intune or any other mobile device management software
• Advanced skills in PowerShell, Active Directory, Web Services and troubleshooting,
• Cloud competency: broad view of Cloud services and products. Understanding the industry transformation towards “cloud only” services
• Strong problem-solving ability ranging from conceptualization to implementation
• Strong troubleshooting skills across multiple platforms and systems
• Medium or advanced networking skills: switches, routers, firewalls
• Customer and Partner Focus: proven experience driving positive business impact based on a deep understanding of customer and partner needs.
• Strong communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries
• Must have the ability to take initiative and work in a fast-paced high-stress environment while balancing multiple demands, addressing shifting priorities, and maintaining focus.
• Ability to build a strong relationship with customers and partners and become a trusted advisor
• Collaboration: able to work in a multi-cultural environment and to adapt to the customer’s needs
• Applicants must be comfortable with ambiguity while striving to drive the customer into a clear picture of his needs
• Advanced degree (MSc, PhD) in engineering, business, marketing, economics or related field is a plus
• Strong English communication skills
• Strong French communication skills

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Spring Professional Portugal


Spring Professional Portugal