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Digital Client Management Consultant - M/F (M/F)

Michael Page Portugal

21.04.2017 | | Referência: 1887152


  PARTILHAR






Digital Client Management Consultant - M/F  (m/f)

Referencia: 33431/001
Adicionado em 21.04.2017
Sobre os nossos clientes
Our client is a growing multinational company.

Descriçăo da oferta

The project will be led in close coordination and cooperation with Domestic Markets to offer the international clients a seamless and state of the art experience.

Description

The key responsibilities will be to:


  • Operational and Technical support of the local roll-out projects to bring existing and new e-Banking clients to the platform on an extensive scope of countries.

    • Business side:

      • Contact / follow-up Cash Managers and Front officers to get their formal agreement to initiate the migration of the client onto the platform
      • Support the platform presentation and give clarification on the migration process
      • Prepare migration documentation and coordinate the sending of the document
      • Write any ad-hoc client/user communication
      • Prepare and animate bi-monthly project committees with local team

    • Technical / Data management side:
      • Coordinate, consolidate and review EU / NAR migration batch file and synchronise the migration steps with the technical team
      • Manage and update the migration database (EU/NAR), collecting necessary extracts from various data bases
      • Analyse and provide specific dashboards: migration connection Day 1 report, monthly new production report, migration progress report
      • Coordinate creation of mandatory information for the migration
      • Provide ad-hoc support to local client management team
    • Act as single point of contact between the local teams and central teams and handle all incoming requests liaising with the relevant team
    • Perform training to local client support team and ensure they are up and running on the platform (opening of a new geography and regular refreshes):
      • Train support teams (level 1 and 2) for the platform (invitation process, troubleshooting, new features, tips & tricks)
      • Provide ad-hoc 'technically-oriented' refresh sessions (invitation process, trouble-shooting, etc)
      • Prepare / update training material (new country opening, QRC (Quick reference cards), etc)
      • Assist in the support model definition and formalization

    Profile

    • Master's degree or equivalent from top tier Business or Engineering university
    • 5+ years of operational experience in business, technical projects deployment phases
    • Experience in team management and communication and reporting to top-management executives
    • e-Banking notions preferable
    • Change Management experience, training organization and provision
    • SQL / Access knowledge
    • Data management knowledge
    • Excellent oral and written skills in English (mandatory)
    • Availability for a training abroad up to 3 months in London

    Job Offer

    Join a leading global company.



    O que procuramos
    SQL, e-banking, database management
    Contacto da Michael Page
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