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Customer Success Manager (M/F)

Experis IT

26.11.2019 | Lisboa | Referência: 1998047

Experis IT



Customer Success Manager(m/f)

Experis IT is the brand of Experis 100% focused on the technology market. We offer outsourcing and specialized recruitment solutions directly to our clients' staff. We are looking for an Customer Success Manager for a client in the Networking and Servers sector..
What You'll Do
• Ensure that the quality and frequency of touchpoints are consistent with the customer journey
• Track accounts to identify churn risk and take action to eliminate that risk
• Build value-based relationships with customers
• Work closely with Product and Engineering to identify and track feature requests/bugs
• Function as the voice of the customer and provide internal feedback on how the software can better serve our customers
• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs—you geek out about new features on a regular basis
• Generate enthusiasm and participation in feature beta programs and customer events
• Help identify and work with account teams on cross-sell and up-sell opportunities
• Track onboarding progress and follow up as necessary for assigned accounts
• Ability to travel up to 25%
As an Customer Success Manager, you will act as trusted advisor and work with new and existing accounts to ensure they are successful with and delighted by our clients products and services. You will effectively onboard, help deploy, drive ongoing utilization, and build high satisfaction for our customers.
In addition to being a steward of the customer journey, you will drive adoption and serve as your customers' advocate within our clients software. You will also educate customers about new features, methodologies, industry developments—all to increase the value of delivers to their organization.

Minimum Qualifications
• 3+ years’ work experience in an equivalent capacity
• Excellent written (via email and phone) communications skills
• A true passion for customers and customer success
• Experience with SaaS-based applications and services
• Experience working with / GainSight a plus
• Self-Starter / High Energy / Positive Attitude / Customer Focused / Detailed Oriented
• Bachelor's Degree or equivalent experience
• Strong customer service, management, listening, and presentation skills
• Ability to juggle multiple and very different tasks
• Fluency in any of the following languages would be a plus French/German/ Dutch
If you think you are the right candidate, apply!

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Spring Professional Portugal


Spring Professional Portugal


Spring Professional Portugal