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Customer Expert - Spanish Speaker (M/F)

Msearch

16.04.2019 | Lisboa | Referência: 1982389


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Our client is a cloud-based sales software company that due to its strong growth, is currently strengthening its team with an:

Customer Expert - Spanish Speaker (m/f)

Reporting to the Responsible of the area the main characteristics that the candidate must have are:
- Experience working in a customer facing role
- Excellent customer service skills – great listening, responsiveness, follow-through, further escalation, and such.
- Some experience with software testing, root cause identification and issue documentation.
- Understanding of email systems, filtering, spam, and mail integration.
- Basic understanding of relational databases;
- Ability to interact with other team members in Support as well as other functional areas including product management and engineering.

Perfil:
- Experience working in a customer facing role;
- Experience with sales/CRM tools, such as Salesforce.com or Zoho CRM;
- Experience with helpdesk tools like Freshdesk, Intercom, etc;
- Customer-oriented;
- Critical Thinking;
- Multitasking and Proactivity;
- Ownership;
- Fluency in Spanish (mandatory).

Para enviar a sua candidatura clique aqui .








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