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Crm Application Specialist - Ms Dynamics (M/F)

Michael Page Portugal

25.03.2020 | | Referência: 2005664


  PARTILHAR






Crm Application Specialist - Ms Dynamics  (m/f)

Referencia: 44695/001
Adicionado em 25.03.2020
Sobre os nossos clientes
Our client is a multinational company setting an IT Excellence Centre in Lisbon.

Descriçăo da oferta

Part of a CRM team based and operating globally. This role will support the maintenance and operation of the Dynamics 365 CRM system and also support and consult on changes and project work.

Description

  • Advising on technical design and solutions for the CRM Tool (MS-Dynamics) to ensure the environment set up is appropriate to align with release, change and support standards
  • Work with Product Owners for the CRM tool to ensure best practise is being followed across all business units and geographies
  • Familiar with security, data and compliance standards for CRM Tools and responsible for ensuring these are followed in the evolution of the tool
  • Publish best practises for development and solution design
  • Work with 3rd Party developers to ensure that solutions and enhancements follow best practise as outlined above
  • Advising Head of CRM and other business stakeholders on the capabilities of the system
  • Keeping up with upcoming functionality from Microsoft and advise on where this can be utilised across the business.
  • Provide support, training and knowledge transfer specific to MS Dynamics 365 CRM to other members of the CRM team
  • Support project work - liaising with developers & testers (Internal & External) and occasionally providing system training to users
  • Ability to manage small project works independently as well as operating as part of a larger international team for more complex projects and initiatives
  • Provide technical and process guidance to other members of the team and CRM project workstreams

Profile

  • 5 years hands on Dynamics 365 CRM experience
  • Experience in Customisation and Configuration of Dynamics CRM.
  • Experience Training users on Dynamics CRM
  • Proficiency in English - writing and speaking
  • Dynamics CRM Certifications (preferable)
  • Used to working in Global Environment
  • Excellent communication and interpersonal skills
  • Stakeholder management skills
  • General troubleshooting skills to solve issues
  • Technical subject matter expert
  • Strong research skills to build information to deliver new projects and solve issues
  • Ability to work equally well as part of a team or individually and manage own workload
  • Available for occasional travel to international locations

Job Offer

Join a growing company.



O que procuramos
CRM, Dynamics, MS Dymanics
Contacto da Michael Page
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