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Contact Center Agent (M/F)

Michael Page Portugal

11.09.2019 | | Referência: 1993871


  PARTILHAR






Contact Center Agent  (m/f)

Referencia: 42146/001
Adicionado em 11.09.2019
Sobre os nossos clientes
Our client is a multinational company that is looking for a Contact Center Agent to its Customer Service Department.

Descriçăo da oferta

Our client is a multinational company that is looking for a Contact Center Agent to its Customer Service Department.

Principais responsabilidades

Handle consumers requires received by phone, email, letter, etc., attend consumers complaints and ensure consumers satisfaction;

Know, identify and negotiate according to consumer experience management principles;

Handle typical business cases to ensure satisfaction of consumers, e.g. Service requests, Information requests, Arrange appointments with the consumer;

Maintain consumer database;

Be proactive by detecting information gap and reporting to Contact Centre Manager.

Perfil desejado

Higher education;

Previous experience in contact center;

Customer focus ;

Excellent communication skills - pleasure to interact with consumers;

Conflict management skills;

Helpfulness/focus on problem solving;

Positive;

Committed;

Proactive.

Benefícios adicionais

A great opportunity for your professional growth.



O que procuramos
call center, customer service, agente, contact center
Contacto da Michael Page
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