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Collections Analyst - Spanish - Shared Services Centre (M/F)

Michael Page Portugal

08.11.2019 | | Referência: 1996999


Collections Analyst - Spanish - Shared Services Centre  (m/f)

Referencia: 42597/001
Adicionado em 08.11.2019
Sobre os nossos clientes
Our client is a multinational company.

Descriçăo da oferta

This is a great opportunity to join an exciting and international structure with an excellent opportunity for professional and personal development. Our client is looking for a Collections Analyst.

Principais responsabilidades

The main purpose of role is to reduce receivable open balances and maintain a high level of customer service. The incumbent shall utilize direct communication with customers via phone, email or the collections tool to resolve disputes and obtain payment commitments.

  • To contact and collect from external customers all aged receivables via call, email or the collections tool;
  • To issue reminders in accordance with group policies and procedures;
  • To properly document the outcome of any contact with the customer in collections tool to ensure audit trail and customer relations;
  • To work with the OTC Tower Lead to pro-actively manage customer accounts as required by the SLA's;
  • To investigate and address customer claims via disputes;
  • To respond to general queries from customers regarding payments;
  • To research and verify receipt of payments and investigate residuals (short pay or over pay);
  • To notify the OTC Tower Lead regarding cash flow problems or unresponsive customers;
  • To identify and process refund requests;
  • To identify and process write-off requests;To negotiate and implement payment arrangement plans for delinquent customers in accordance with the group GOA;
  • To prepare trackers and assist with starting legal procedures;
  • To receive notification of customer bankruptcy, verify obtained information and alert the OTC Tower Lead for further escalation;
  • To participate in review calls as needed;
  • To flag and required updates group policies and work instructions and send to the Tower Lead and the Global Process owner for approval.

Perfil desejado

  • Academic Background in Accounting, Management, Economics or experience in similar processes in a SSC context;
  • Good level of English and Spanish is mandatory;
  • Working knowledge of SAP;
  • Working knowledge of collections processes;
  • Working knowledge of credit analysis;
  • Mathematical skills;
  • Previous experience of working in customer services an advantage;
  • Previous experience working in a GBS environment;
  • Good communication skills, able to work as part of a team and attention to detail.

Benefícios adicionais

Excellent opportunity to consolidate your career and to apply your knowledge on a bright new project and to be part of a company with strong values and a bright vision.

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Spring Professional Portugal


Michael Page Portugal


Michael Page Portugal