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Bmc Remedy Itsm - Ticketing Engineer (Mf/) (M/F)

Michael Page Portugal

10.01.2017 | | Referência: 1845592


Bmc Remedy Itsm - Ticketing Engineer (Mf/)  (m/f)

Referencia: 32982/001
Adicionado em 10.01.2017
Sobre os nossos clientes
Our client is a global leading telecommunications company.

Descriçăo da oferta

Our client is looking to hire a ticketing Engineer.


This position is mainly responsible for:

  • operation, maintenance and technical problem solving of the ticketing management application (like BMC Remedy ITSM and others) on a global basis
  • resolving incidents reported by e.g. user or monitoring tools within a given time frame
  • interacts with the Managed Service User community
  • on-boarding/integration of new customer projects on global basis, project coordination activities
  • alignment with development team and external vendors.

Key Accountabilities:

  • support new customer project on-boarding into global shared ticketing tool environment
  • Incident- (incl. OnCall support), Preventative- and Outage Management
  • ensure Platform monitoring to enable high availability and performance
  • Change- and Problem Management
  • User support / user management of OSS application (like BMC ITSM, IBM NetCool)
  • Escalation Management
  • Fault analysis


  • Proofed experience in a support environment, preferable in telecommunication
  • Degree/Diploma, related to telecommunications, electronics, informatics or equivalent relevant experience
  • Analytical mind with good problem solving skills and able to work independently and under stress
  • Experience in Administration of ITSM Products, preferred on BMC ITSM basis / ITIL based
  • Good communications and documentation skills
  • Strong written and verbal communication skills in English
  • Professional and positive approach
  • High achiever and self motivated
  • Team player, and able to work on own initiative
  • Culturally adaptable and flexible
  • Ability to assimilate quickly and act decisively
  • Willing to travel

Technology and product related skills:

  • Basic Linux/Unix User know-how (using folders, permissions, edit files, etc.)
  • Knowledge of BMC Remedy ITSM (Operation/Configuration/AR Server know-how, optional: Development skills)
  • Web Services Description Language (WSDL/SOAP) skills helpful
  • Basic network know-how (tcp/udp ports, IP, ping, etc.) for debugging purpose
  • Basic sql and scripting (shell, awk, perl, html, php, java) helpful

Job Offer

Join a leading company.

O que procuramos
bmc, remedy, ticketing, telecoms
Contacto da Michael Page
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