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1st Line Technical Engineer (M/F)


11.06.2019 | Lisboa | Referência: 1987462




A ManpowerGroup recruta:

1st Line Technical Engineer(m/f)

Descrição da empresa:
ManpowerGroup is recruiting 1st Line Technical Support Engineers, fluent in English, to work in Lisbon.


Schedules: 15h00 - 00h00 with two days off during the week.

Local de trabalho:


Descrição de funções:

As a 1st line engineer you will be charged with technology related requests covering both issue resolution and infrastructure changes; these requests include but are not limited to:

• Installs, Moves, Adds and Changes to Hardware (PC and Phone) and software
• Day-to-day administration of Desktop//Phone and user required business applications
• Daily management of mail queues
• Resolution of all helpdesk related queries and issues, logging of calls, responding and resolving calls against prioritized timescales
• Diagnosing hardware faults on desktops and laptops
• Moving hardware between onsite locations
• Resolving issues with e-mail clients (Outlook) and Windows 7/8/10 operating systems
• Maintaining and updating the company Active Directory domain, this includes both user and group policy administration
• Setting up new accounts on Exchange, Active Directory and client software systems
• Making basic network changes (VLAN changes) or diagnose connectivity issues on client applications, VoIP phones, etc
• Updating Symantec anti viruses through server and troubleshooting
• Installation of CRM and troubleshooting web CRM’S issues
• Participate in on call rota



• Successfully completed at least one Microsoft exam on the topic of Microsoft Client or Server
• 6 months experience in a fast-paced customer service environment
• A proactive team player with excellent communication, documentation and presentation skills including attention to detail
• Investigative, self-starter with a strong focus on problem solving; strong troubleshooting skills
• Demonstrates ownership and accountability to achieve deadlines and targets
• Experience of working in a team-based environment supporting the team in achieving the highest quality standards.
• Ability to plan and organize assigned workload within policy and procedure
• Demonstrates an understanding of the need for change and an ability to adapt to the needs of business.
• Experience of fixing and resolving hardware faults on desktop PC’s and laptops
• Administrative experience of Windows 2008 Active Directory based solutions
• Working knowledge of POP3 / SMTP / IMAP
• 6 months experience in a busy corporate desktop support team
• Citrix / Terminal services administration and troubleshooting
• Sound working knowledge of TCP/IP, especially name resolution (DNS, WINS, Hosts, etc)


• Microsoft Certified IT Professional certification in Windows Server or Enterprise Desktop Administrator 7
• Working experience with the setup, administration, and deployment of Active Directory Group Policies
• Experience with cloud solutions
• Experience of Symantec Back Up Exec.
• At least 6 months experience working with Microsoft Exchange.
• At least one year experience working with a Windows server infrastructure.
• Proven experience in LAN/WAN desktop troubleshooting
• Linux and macOS experience



Administrative/Educational Assistant

CAISL - Carlucci American International School of Lisbon

Doutorado(a) em Economia (Macroeconomia)

ERSE - Entidade Reguladora dos Serviços Energéticos